Making Day One The ‘Best Day Ever’

Temporary associates sound off on their job placements and how they are treated differently.

The American Staffing Association says that there are more than 3 million temporary and contract workers working for staffing companies in America during an average week and  17 million during a typical year.

Both sides of the employer-employee relationship can feel trepidation about one another. Both sides go in hoping they are a good fit for one another. The early days of an associates assignment are crucial in reducing your turnover, and engaging them to strive to be hired-in for full time employment. 

Pulling back the curtain here at WSI, some of the common complaints we receive from our associates is that they were treated poorly by supervisors, didn’t feel like they received adequate training, didn’t have a voice in the operations and issues that arose during their shift, or felt like they are treated differently because they are on a temporary assignment.

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Maya Angelou

How does this negatively impact your business? 

Many associate workers have long felt that they’re treated as second-class citizens in some workplaces. Your business has a responsibility to everyone who comes to work for you each day, whether they are full-time employees or temporary workers. Morale and employee relations problems can arise when you have temps working alongside permanent employees for months, doing the same work and putting in the same hours, but not receiving the same benefits afforded their permanent employee coworkers. Your regular employees might look down on those working as temporary associates as “outsiders,” or simply not talk to them or mix with them at lunch or office functions.

If an associate worker on assignment has negative feelings about their workplace early in their assignment, what are the chances they see the assignment through? How much desire will they have to become a full-time employee in your operation? What are the long-term effects to your culture and reputation when new employees have a negative experience working for you?

Get Into Their Heads-In a Good Way!

The psychological aspect of managing employees is habitually lost on large scale employers. Making an associate feel like part of the team improves their output. Acknowledgement of their issues, ideas, and concerns helps validate them as an employee and makes them feel pride in being a part of your operation.

Easy ways to do this include remembering their name right off the bat, asking top-level questions about the employee (where they grew up, family at home, etc) and what they like. How can you prepare them for a terrific first day? Who’s going to show them around and who are you asking to have lunch with them to make them feel welcome from the start? An associate who feels seen and that their new employer is making a small effort to treat them like the ‘family company’ everyone always boasts about in their job descriptions will make you stand out from this being ‘just another job.’

Keep Them Safe

Studies show that the frequency and severity rates of on-the-job injuries are significantly higher with temporary workers. Never assume an associate is fully prepared to work unsupervised until you have taken the time to see that they can safely perform their work tasks. It’s not just the dangers of the job. Many employees are going to be eager to prove themselves and could open themselves up to injury or harm moving too fast or without caution. With potential legal liability, it is best practice to ensure that all workers undergo a basic orientation safety training as well as issues such as discrimination and harassment.

Show Them the Way

Most of WSI’s clients love to hire hard-working, dependable associates as full-time employees usually well before the minimum hours-worked threshold is even met for the assignment. Supervisors and team leaders can be on the front lines not only to train workers on temporary assignment, but to also motivate and coach them to get to the finish line and become full-time employees.

If a temporary associate can see the way forward, feels that they’re already part of your team, and their concerns and ideas are validated by their supervisors, why would they not give your company their loyalty and best effort? Coach your staff to treat temp workers as equals, and you’ll likely see your requests for temporary assignment workers drop sharply over the long run because you’ve hired them all to your team.

Spotlight on Black Business – Huey D’s Goodies

To honor Black History Month, WSI is shining a spotlight on a locally-owned black business. We’re proud to introduce to you Huey D’s Goodies, led by CEO Demargeo White. From humble roots, Demargeo is working hard to achieve his dream. We had a chance to sit down and ask Demargeo some questions about his start, his cheesecakes, and the struggle the black small business owners face.

How Did Huey D’s Goodies get started and where does the name come from?

What influenced me to start Huey D’s I was in the food industry for ten years working under chefs, and feeling like I wasn’t getting the recognition I deserved. So, when I moved back home from Grand Rapids, I ended up doing my own thing. I started off doing meal prep, desserts, and catering private dinners. But I found myself getting spread real real thin and buying a bunch of stuff I didn’t need. So I sat down with my wife, and said I wanted to do something different. The reason I chose cheesecakes is because I was terrible at it. The name Huey D’s Goodies come from our son, Houston.  Before he was born, my wife named him Houston, and his nickname is Huey, and his middle name is Deandre. I chose ‘Goodies” because I didn’t want to put myself in a box. I’ve been in the food industry for the last twelve years and as the company grows, we’re going to be introducing more products.

You said you were terrible at Cheesecakes at first. Somehow that’s improved because your speciality now are those famous scrumptious cheesecakes. What makes a great cheesecake? 

What makes the perfect cheesecake? It starts with love. If you’re not cooking with love, then why are you cooking? One of my top sellers is Strawberry Crunch, a fan favorite. Cookies and Cream, Turtle… I think the Superman is making its way to the top. You can’t get that flavor here, locally. I did my research and the closest you can get a Superman Cheesecake is Detroit. So, me doing it here, I am saving you two hours drive. You can get it right here in town.

What do you hope people take away from Black History Month?

What I hope people take away from Black History Month is that our black excellence goes beyond slavery and goes beyond Black History Month. No shade to the people who came before us. We had black entrepreneurs to this day who are creating history. We bring more to the table than basketball and hip hop music. Our excellence goes way beyond that.

What are some of the other black-owned businesses in the area people should know about?

Some of the other black-owned businesses here in Kalamazoo? I’m going to be biased, because I’m in the food industry. There’s Pop’s Gut, Twine Urban Winery, Jarell McKinney, he does an awesome seafood boil. One of my associates, Sayber Cloud, she’s from Muskegon. She does meal prep, home-cooked meals for families. There’s a lot of hidden talent here in Kalamazoo if you know about it.

What are some of the struggles of owning a black-owned business that people might now be aware of?

Some of the challenges of being a black business owner: we don’t have access to a lot of resources like funding, grants, mentorship. That’s the area we don’t have access to. I tell people, you have to get out here and network and ask questions to access those resources. That’s the best advice I can give to black entrepreneurs. Network, get out and ask questions.

You’re known for giving back to the community. What are some organizations Huey D’s Goodies partners with?

Some of the organizations Huey D’s work around town like Men of Purpose, which I’m actually a chairman of. We pretty much focus on mentoring young black men in the community to help them from boyhood to adulthood. Another non-profit we work with is Mothers of Hope. Whenever I have goodies to donate, I call up one of the members and ask if they mind taking them.  Also Young Kings and Queens as well. I try to do my best giving back because I want to set an example for the rest of the community. Just because you’re a business owner, in a certain position, you don’t’ ever want to look down on the little people. Never forget where you come from. I always want to give back.

If you could go back to the beginning just a few years back, what advice would you give yourself?

If I could go back in time and give myself advice in the beginning: definitely do your research.  I kind of hopped in head-first. I took off pretty fast and crashed just as fast. As the months went on, I did my research, met with people, networked. I learned a lot along the way. But if I could go back, I’d say research. Look for, try to tap into some grants early on. It took me about a year early on to get my hands on some grants. 

How do people find your delicious cheesecakes?

If you’re looking to order a cheesecake from us, you can find us at our website, https://hueydsgoodies.net/, also on Facebook. The Harding’s on 9th and Stadium in Kalamazoo sells our cheesecakes by the slice. You can download our app and order in the Google Play Store and order within minutes!

Everything Great (And Not So Great) About Third Shift

What can you get done while the world is sleeping?

Third shift isn’t for everyone. Even if you are a night owl who thrives on the night shift, it’s not meant to be for life. Most people never think about working the third shift. Seventy-five percent of the world starts their workday between 6am and 10am every day.

For many, it’s just unnatural, sleeping while the world buzzes, and working while the world sleeps. But for millions of Americans, there are quite a few reasons why people choose the graveyard shift: emotional and financial benefits, privacy, less traffic, and more focus just to name a few. But there are also certain health issues you should monitor as you work through the wee hours of the morning. Let’s take a dive into what happens on the graveyard shift.

THIRD SHIFT STATISTICS

An estimated three million Americans now work third shift – between 11 pm and 7 am. An additional four million employees go to work during the evening shift, and even more work floating or erratic schedules that include night work. One in five employees in the U.S. works nonstandard hours, like evening, night, or rotating shifts.

IN DEMAND JOBS

Ziprecruiter says that their number of postings for jobs that require overnight shifts was almost fourteen times higher than was average before the pandemic hit. Clearing the backlog of supply chain issues and meeting growing consumer consumption demand has fueled the need for overnight workers. 

WHO WORKS THIRD SHIFT?

The rate of night work is still highest among blue-collar workers, particularly service workers (including those in security, food services, manufacturing, and cleaning services), with 6.5% of the 11 million service employees working night shifts and 10.8% working evening shifts.

BENEFITS OF THIRD SHIFT

  • A higher salary: Many companies offer shift differential, or more pay, for working hours outside of the first shift. WSI is not an exception, as most of our clients offer $1-2 more per hour to work overnights. It adds up quickly. $16 extra dollars per day over a 52-week calendar year is more than $4000 in extra salary.
  • You can grow your career faster: Most third shifts operate with a smaller staff than the first or second shift. This means you’ll have more opportunities to cross-train on jobs, gain new responsibilities, explore different areas of the business, be exposed to various projects and ultimately make yourself a more well-rounded employee. Overnight employees tend to be less micro-managed as well.
  • A better work-life balance: Working overnights allows you to be able to make those doctor visits or other errands or appointments that can only be done during the hours of 9am to 5pm. It gives some parents who share the load with child-care a chance to sleep while their kids are at school. Many parents are able to put their kids on the bus each morning, sleep during the day, pick up kids and have dinner with them each evening and even tuck them in before heading off to work for the night. 
  • The option to go to school during the day.  This is the ultimate in discipline and time management. Many third-shifters find working overnight and going to school during the day is the perfect way to work their way through college. Third shift allows in-person classroom attendance and a chance to grow your skills or develop them for a new career path. How you get your homework done, we have no idea!
  • Privacy – It’s no surprise that some on the third shift aren’t the biggest fans of other people. You’ll find some who get anxious around large groups of people that typically work the earlier shifts. Working overnight gives you a chance to increase your productivity without stress or distraction. Less people means more focus on the task-at-hand, less meetings, and best of all, a faster commute!

WHY PEOPLE WORK THIRD SHIFT

DANGERS OF WORKING THIRD SHIFT

Circadian rhythms are physical, mental, and behavioral changes that follow a 24-hour cycle. A Circadian disruption, a disturbance of biological timing, is believed to be a cause of many health issues for people who work the third shift for multiple years. 

In a recent National Toxicology Program report, it was concluded that there is “high confidence” that persistent night shift work that results in circadian disruption can cause human cancer. Chronic sleep loss has also been shown to be a contributor of high blood pressure, heart disease, and strokes.

HOW TO SURVIVE THIRD SHIFT

Prioritize Sleep: On average, third shift workers get 45 minutes less sleep than their 1st and 2nd shift peers. Make a focused effort to go to bed at the same time each day and to get a full seven to eight hours of sleep per night  day.

Get Your Family on Board: Make sure members of your family know when you’re sleeping, and when you’re awake. Post a schedule or calendar where they can see it. Make sure you find time each day to share a meal with your family as well, as it will fulfill your emotional needs to have connections.

Maintain a routine: Consistency is key to success working third shift. Rotating between day and night shifts could be problematic for your sleep schedule. You should strive to wake up, leave, work, eat, hit the gym, get home and relax at the same time each day. 

Consistent meal schedule: Take your meals at the same time each day. It’s important to have the energy to get through an unconventional schedule. Avoid the cliché of living off of nicotine and caffeine. Stay hydrated with water, mix in plenty of veggies into your diet, and keep the caffeine and sugar to a manageable level. 

Hit The Gym Everyday: The number one way to manage any stress on your body from the third shift is to work out several days a week. Scheduling some gym or fitness time each day will keep you social, healthy, and trim. Many gyms have classes starting as early as 5 am. Working out after your shift may not seem appealing, but it’s a great way to unwind from the day, release anxiety, and you’ll sleep like a champ.

Third shift can be a lifestyle. The extra pay and daytime availability are terrific perks. Take good care of yourself, maintain a strict regimen, and be pushing to find an exit at some point to avoid sacrificing your health.

What is Antiwork? (and why you need to embrace it)

Tune out the noise and depravity and try to reach those who are making it.

If The Great Resignation gave you heartburn, antiwork may cause a coronary. It doesn’t have a positive ring to it for a reason. Antiwork is a “movement” that has gained momentum in the last several years as a community on the social media platform Reddit. It now boasts 1.7 million followers in its community and was the fastest growing community on Reddit in January 2022.

In short, r/antiwork seems to be against just about everything including getting out of bed in the morning, especially when it comes to having a job. The forum says that work is pointless and humiliating. If you’re an employer, this is a mind-numbing journey down the rabbit hole of madness. But don’t lose sight of the forest in the trees.

Gen-Z and Millennials are consistently blamed for the labor shortage. r/antiwork is also taking its fair share of blame. The community isn’t defined by any political ideology that may exist on Reddit. The founders “simply” argue for a utopian employment system that deprioritizes output and/or production. “Unemployment for all, not just the rich!” That’s the catchphrase of r/antiwork. Sounds fair.

On January 25th, Fox News interviewed the moderator or “mod” of the community, Doreen Ford. It did not go well. It went so poorly, in fact, that the community retreated to a private sub-reddit, and Ford was terminated as moderator of the forum. This may be the smoking gun that proves the community was fan-fiction and under blistering cross-examination, not a serious movement that has any lasting impact.

But, where do the misguided go now?

If you’re unfamiliar with Reddit, it is a network of communities each with their own front pages. Reddit is sometimes referred to as “The Front Page of the Internet” and is the tenth most popular social network. It’s demographics skew young and male. 36% percent of adults 18-29, and 22% of adults 30-49 use Reddit regularly. Just under half have a college degree. Almost all have a high school diploma. They’re venting anonymously against all the forces of life pushing in on them: student debt, housing, wages, inflation. They’re not all lazy, and not against having a job, even if the loudest comments say otherwise. They just want to feel some positive momentum. They’ve seen the rich get richer, while they themselves have not.

You’ve increased wages, reduced overtime, offered more flexibility, and improved your workplace culture since the pandemic took hold. What more can you do? Weirdly, why not embrace r/antiwork…or at least the platform choice of the youth who have recently guided toward their beliefs before they went underground. (again)

Manufacturers should create pathways to tomorrow’s jobs today. Left unabated, the manufacturing skills gap — which is now anticipated to leave 2.1 million jobs unfilled by 2030 — could cost the U.S. economy as much as $1 trillion.

Utilizing Reddit is an opportunity to present yourself to a still impressionable demographic to show them what makes you unique. Find creative ways to show those pathways to success for those who are looking for a way forward after years of frustration treading water personally and professionally. Changing their minds about what it means to work and who you are as an employer may be the only way to save the future. You can start your own Reddit profile. Join communities also known as “subs”. Create an ad campaign (called Promoted Content). Beware though, unlike Facebook or Instagram, non-promoted branded material that feels like a generic advertisement could get downvoted or marked as spam. Here is a great guide to how to develop content on the Reddit platform without pandering to those on the platform. Users will always respect honesty.

Create memorable content to post and advertise to grab their attention. Take time to listen to what they want. Both the antiwork crowd and Employers are going to have to give a little to solve this massive problem of unfilled jobs coming over the next eight years. Manufacturing can help with their incentives and flexibility, and workers can help with willingness to kickstart their output. As a business, the best ways to show this very deliberate demographic that you have a great culture worthy of their time is to celebrate your diversity, your commitments to the community, your commitment to their values, and a digital evolution in your operations that only they can solve. Empowerment comes from the knowledge that we are not victims of circumstance.

The people who are going to fill these jobs are on this platform and you can’t ignore them. There’s just too many of them. Be authoritative—yet gentle, transparent, self-deprecating, unique, funny, and compassionate. Showing this young generation that your business sees them as part of their future, is going to be part of your successful growth. The time to plant the seed is now…even if it is on Reddit.

How Long Until I Get My Tax Refund?

This year could be more complicated than others when filing your taxes.

Tax time is intimidating to a lot of people. The dread of owing the IRS money looms on a lot of taxpayers minds. But, if you’re a middle-class worker (especially with dependents), tax time should be a time where you are eager to file your return and get a sweet refund check from Uncle Sam. Last year, 167 million tax returns were filed, with 122 returns entitled to a tax-refund. In 2021, the average refund was just under $2800. How soon will you get that refund this year? It will depend on several factors.

Taxpayers with income of less than $75,000 are projected to have, on average, no tax liability after deductions and credits when they file their returns this spring. They also will get money back from the IRS, according to recent estimates from the nonpartisan Joint Committee on Taxation.

While having a zero tax bill is not a new phenomenon, it may be more pronounced this year due to a variety of temporary tax code changes, said Elaine Maag, principal research associate in the Urban-Brookings Tax Policy Center.

W-2s

The first thing you’ll need is your W-2s. A 2015 law requires employers to make sure that they have W-2’s out to employees by January 31st or risk facing fines from the IRS. WSI delivered electronic W-2’s to all of our associates on January 24th. Paper copies were mailed. The first day the IRS will start taking income tax returns in 2022 is January 26th , 17 days earlier than last year If you had other income sources from last year, like driving for Lyft or DoorDash, you’ll need a 1099 showing that income. Any receipts from health coverage, unemployment compensation, and a copy of last year’s tax return will also help you speed up your tax return.

Tax Credits

Taxpayers should first focus on three tax credits:  – the child tax credit,  – the earned income tax credit,  – and the dependent care tax credit. Each is refundable, meaning you get money back if the credit exceeds your taxes owed.

Filing your taxes from 2021 could be a bit more complicated this year, in part thanks to the Child Tax Credit and stimulus payments that most Americans received last year. President Joe Biden’s American Rescue Plan delivered $1,400 checks last March and the Child Tax Credit delivered $250 – $300 a month per child for six months. If parents want to 

Before You File

The IRS advises to not start your tax return until you’re ready. Have all your W-2’s and any other necessary paperwork ready. Incomplete or inaccurate filings will delay your tax refund. For instance, errors like math problems or incorrectly stating how much you received from the advanced Child Tax Credit payments could get your tax return flagged, leading to delays of weeks or even months. Here’s an easy way to get your phone to scan paper documents for uploading.

The IRS is sending letters this month to taxpayers who received the third federal stimulus check in 2021, as well as the advanced Child Tax Credit payments. These letters will inform each taxpayer what they received through these programs in 2021 — they are important documents to hold onto because you’ll want to refer to those amounts when filling out your tax return. 

File Electronically For Speedy Refund

Filing electronically and having your refund direct-deposited is the fastest way to get your money. Remember, the labor crunch is hitting everywhere—from restaurants all the way to the federal government. Some people who filed last year are still waiting on their returns to be processed. As of December 23, the agency had 6 million unprocessed individual returns. But tax experts say that you can get that refund in an average of 21 days if you e-file. 

If you’re ready, you can use an online tax service to help you file. The IRS Free File Program is a public-private partnership between the IRS and many tax preparation and filing software industry leaders who provide their brand-name products for free. This service is for incomes of $73,000 a year or less. To partner with a tax-service provider, set this up through the IRS website. TurboTax left the IRS program last year, but you can still use them to file for free if your return is simple. (TurboTax defines “simple” as “Form 1040 only.”) These cover W-2 income, limited interest and dividend income, the standard deduction, the earned income and child tax credits, and student loan deduction. 

Need help?

Volunteer Income Tax Assistance (VITA) is a program that offers free tax help from IRS-certified volunteers. VITA services are available to people who generally earn $58,000 per year or less. They also offer free tax help to people with disabilities and people who speak limited English. Use the VITA site locator to find a site near you. Check with your local site for dates and times you can get help with your taxes. You can also check with your financial institution and ask if they offer a discount for tax preparation services.

None of this is professional tax advice; just some notes of how to be the most efficient and cost-conscious when filing your tax return, if you’re entitled to one. If you have significant tax questions, seek the help of a professional tax advisor. The deadline to file your tax return is April 18th, 2022.

How to Make Friends with a Robot

Preparing for the eventual overthrow of the human race

Experts agree that robotics and AI are the drivers of oncoming Industrial Revolution 4.0, so positioning yourself as a professional will turn you into an indispensable employee well into the future.

It’s been said since the 1950’s: the robots are going to take over. How many times have you heard that automation and robots will take all the jobs in the future? Sure, they don’t need a lunch break or two weeks vacation. They offer little drama in the workplace, rarely steal your food out of the work fridge, and usually don’t drag themselves into work after a long night of video games and snacks. 

Industrial robots help to remove workers from the hazardous environments and back breaking labor that has befell low-wage workers for generations. They can lift heavy payloads, prevent injuries, perform accurate and error-free repetitive tasks, and have a generally overall pleasant disposition. Yet, with all these triumphs, robots have yet to replace humans in the workplace. In fact, workers are becoming a robot’s best friend as technology advances.

The first manufacturing robot was used in 1960. “Unimate” as it was called, was used in a GM plant in New Jersey. Unimate pulled die-cast molds and welded them to automobile bodies. The noxious gases could’ve poisoned workers or involuntarily removed their limbs. Believe it or not, today’s industrial robots incorporate many of the designs and functions of the original industrial robot.

Robots have created new jobs for those who were once on production lines with programming. They have pulled employees from repetitive, monotonous jobs and put them in better, more challenging ones. They also allow US companies to remain competitive, keeping jobs local and helping the best employees see growth in their careers. 

Robots are user-friendly, intelligent, and affordable. As more industries adopt robotics in automation, the more roles the machines are finding to fill. It’s not just manufacturing. Robots are used in healthcare, farming, transportation, construction, and the military. Even the Amazon Alexa in your home is a robot. In the next decade, your Amazon Alexa might be making you breakfast. And hopefully, it can help with other tasks around the house. 

In an industrial setting, robots have to interact with humans in some form or another. This has created Cobots. Robots and humans interacting with each other to accomplish a task. Cobots can work side-by-side with human workers, improving their output and consistency and allowing them to support more in-line processes in a single work-space. While traditional automation requires an all-or-nothing approach. Assembly, quality inspection, dispensing are all part of the simple uses for industrial robots.

The surprising opinion is that programming robots isn’t so complicated and hard to learn. In actuality, there are few lines of code you need to make a real-world industrial robot do what it needs to do to accomplish simple tasks such as sorting and dispensing. There are many ways to get a leg-up on robotics. The idea of purchasing your own robot and learning how to program it was a fantasy just a decade ago. But robots are omnipresent these days, and the ability to learn their ways and stay ahead of our future slave-masters has never been more readily available. There are paid courses to help you learn the basics of robotics and programming. MIT’s open courseware and Stanford Engineering free video courses on robotics are the pinnacle of robotics education, and are absolutely free.

If you find yourself on the factory floor working alongside a robot friend, ask your supervisor or your mechanical engineer how the robots work and how they are programmed. Learning to control its functions and finding use for the robot in your job can only lead to positive things if you are the robot’s master. Just keep those friendships professional with your robot. You don’t want to hurt its feelings. That’s when things could get scary.